• Verto Slideshow 1
    We are committed to building strong communities through the provision of training employment and community services

How can we help?









| Print || Email |

Provide Responsible Service of Alcohol (RSA)

187.00 AUD (GST incl.)
Average Duration:
1 day
Date Start Time Finish Time Duration Location
Feb 6, 201809:0016:301 Full dayOrange
Feb 22, 201809:0016:301 Full dayCowra
Feb 27, 201809:0016:301 Full dayBathurst
Mar 15, 201809:0016:301 Full dayOrange
Apr 9, 201809:0016:301 Full dayBathurst
Apr 11, 201809:0016:301 Full dayLithgow
Apr 19, 201809:0016:301 Full dayCowra
May 21, 201809:0016:301 Full dayBathurst
May 30, 201809:0016:301 Full dayOrange


Are you interested in completing a certificate Provide Responsible Service of Alcohol (RSA) (SITHFAB002)?

This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.


Community Programs

Community Programs

VERTO offers a number of community programs that focus on assisting and supporting disadvantaged individuals with their search for employment and managing daily life issues.
Indigenous Services

Indigenous Services

Tenants' Advice and Advocacy

Tenants' Advice and Advocacy

Disability Services

Disability Services

verto bgraph

Top jobs for school leavers show why VET is a great option in 2018

Top jobs for school leavers show why VET is a great option in 2018

By Ron Maxwell - CEO

As we head into 2018, many recent school leavers are making final decisions about the future, and as these kids and their families weigh up options, I want to share some of the reasons that Vocational Education and Training (VET) should be leading the discussion.

I’ve talked before about the shortage of graduate jobs for our university students, and with more than half a million new jobs in the next five years not requiring degree qualifications, VET is a great option for school leavers.

It’s no secret that a skills shortage is rapidly approaching across many of our traditional trades, as well as in a number of our key industry sectors. And it’s this supply and demand imbalance that is only going to increase wages and opportunities.

Opportunities abound in healthcare, property and retail

There are no two ways about it, one of the greatest employment opportunities right now is in our healthcare sector, particularly in Aged Care. In 2017, the Australian Bureau of Statistics recorded 23,900 jobs vacant in the sector and with the National Disability Insurance Scheme (NDIS) making rapid changes to the face of the industry, demand is only going to grow.

While healthcare jobs can sometimes seem confronting to young people, there is a wide range of jobs available with varying responsibilities. There are a range of VET qualifications in healthcare, from administrative roles to hands-on patient care, and when I talk to our graduates working in the industry, the resounding message is that it is incredibly rewarding.

As we mark a decade since the financial crisis that crippled our property and retail industries, both industries have made incredible comebacks. In fact, the property industry recently overtook the healthcare sector to become the biggest employer in New South Wales, with one in four jobs in the state relying on the industry directly or indirectly. And we are seeing a similar trend in Queensland too.

Our retail industry is also experiencing a revival, with recent reports listing it as being one of the top three industries for job vacancies in Australia. In my opinion, this is partly being fuelled by a shift in consumer thinking – people are starting to move away from the retail giants and shop small, choosing local providers, increasing skilled job opportunities across the sector.  

IT jobs don’t always need a degree

In this digital age, Information Technology (IT) is a sector that will only continue to grow, particularly with changes to the Australian 457 Visa structure heavily impacting the industry’s ability to fill skill gaps with overseas talent.

I often hear the misconception that jobs in this sector require a university degree, and this is simply not true of many key roles. In an industry that is focused on practical skills, it’s easy to see why the combination of competency-based outcomes and hands-on experience typically offered by VET courses is, in many cases, more useful than more academic university studies. In fact, in one of the most in demand roles, ICT Support Technician, around half the current employees are VET qualified.

VET offers more than technical skills

Preparing our school leavers for the workforce isn’t just about technical skills or classroom education. In a world where communication is often done via screens, building face-to-face social and interpersonal skills is key to increasing the job prospects of our young people. I talk to employers all the time and this is something I hear often - recruiting someone with the skills to do the job isn’t the problem, it’s finding someone who also has the soft skills to fit into the team and workplace culture.

I’ve talked before about how, in my opinion, we aren’t teaching these core skills at school anymore, and with many university degrees shifting to online learning models, often kids aren’t learning how to interact with others until they reach the workforce. And this is a space were VET really comes into its own.

The practical study, on-the-job training, workforce placements and competency-based outcomes of VET courses are all geared to making sure graduates are job-ready when they enter the workforce. This means not only developing the technical abilities but also building the soft skills to interact and work effectively as part of a team.  

It’s this blend of learning and practice, along with the agility of the VET sector to respond to market demand and changing trends, that puts VET in a prime position to give our young people a head start in the job market. And with VET qualifications key to securing employment in some of Australia’s fastest growing industries, it just makes sense for our school leavers to give it serious consideration.

Are we creating the ‘perfect storm’ when it comes to the future of our trades?

Are we creating the ‘perfect storm’ when it comes to the future of our trades?

By Ron Maxwell - CEO

I’ve talked before about the looming skills shortage, but in my lengthy career in the vocational education and training (VET) sector, I’ve never seen a challenge to the future of our trades like the one we are facing today.

With increased competition across the sector, universities are employing aggressive marketing tactics and reducing barriers to entry, while our schools are focused on driving students toward degrees. Combine this with the pervasive myth that university is the superior option, and it’s easy to see how university entrance figures are at an all-time high.

On the surface, this may seem like a positive thing, but if you dig just a little deeper and look at trade skills shortages, mounting student loan debt, and the ratio of graduates to jobs, this trend has the potential to have a significant impact on our entire economy.

Universities playing a numbers game

University, once seen as an option for top-ranked students, is now an expectation for many school leavers and increased competition in the sector is seeing universities employ aggressive marketing tactics and lowering the barriers to entry. Once upon a time, you either got the require ATAR or you didn’t get in – but now it’s often a numbers game. Students are given multiple entry points and shoehorned into degrees that don’t necessarily suit their ambitions, interests or strengths.

There is no denying that university degrees have an important role to play, but they are not the only path nor, for many school leavers, the right one.

Graduate unemployment and debt on the increase

We are already seeing a high number of graduates leaving university with extensive debt and entering a job market with limited opportunities. In many cases, even those who are able to secure employment are not earning enough to pay off their student loans.

In my opinion, this is setting us on a path to increased unemployment, and a generation who carry debt for a significant portion of their adult lives. This impacts their ability to borrow and reduces spending power, all while apprenticeships across the country go begging.

Skill shortages may send jobs offshore

Geography is less of a barrier than ever before, and in this climate the response to a local shortage may well be moving jobs offshore to countries who have invested in building these skills. This doesn’t just mean outsourcing specific jobs, it can mean companies, or even whole industries, moving operations to more viable locations, taking a raft of jobs – both trade and back office professions - away from our shores.

Repositioning VET

It’s important that we encourage more young people into VET by repositioning the sector if it is to compete with universities and their big budget marketing strategies.

Many school leavers, their families, and even career guidance counsellors in our schools, still believe that degrees are superior to VET qualifications when it comes to highly paid and skilled jobs. But we already know VET graduates typically earn more on graduation than their university counterparts and the skills shortage is only going to increase opportunity and earning potential into the future.

Another misconception is that trades will lose their significance in an increasingly digital economy, one dominated by artificial intelligence (AI) and robotics. While there are never any certainties, all the signs are pointing to AI and robotics playing a complementary role rather than a dominant one in our trades. In fact, when United Kingdom economists looked at the impact of robotics and AI, they predicted that the accountancy and legal sectors –dominated by degree-qualified professions - would be among the most affected.

We only have to look at the beleaguered delivery of the National Broadband Network to see the value of trades in a digital economy. A significant factor in the delay was a lack of skilled fibre splitters to complete the project!

We need to think big about raising the awareness of the benefits of VET and reposition the way we talk about it to be on equal footing with university study. The government has a big role to play in this regard. Increased funding and incentive programs could make a significant difference, and financially, are a drop in the ocean when compared to the cost of long-term unemployment and/or our industries moving offshore.

Pilot programs, such as this one by the Master Builders’ Association that encourages young people into construction while also offering university credits, are providing interesting incentives that acknowledge family pressures, and the sector will need to keep innovating like this if it is to keep up.

Changing the discussion with school leavers to break down misconceptions and highlight the abundance of opportunities while also looking at innovative ways to incentivise young people into VET career options will ensure a stronger future for us all.

How employing Australians with a disability is a win for us all

How employing Australians with a disability is a win for us all

By Ron Maxwell - CEO

There are more than 2.1 million Australians living with a disability, yet only 53 per cent of those who are working age are employed. Even taking into account that not all people with a disability are able to work, this is still a low figure.

In fact, Australia ranks 21st out of 29 Organisation for Economic Development (OECD) countries when it comes to employing people with disability, yet research shows that recruiting from this community is a good thing for all of us – the individual, the business, and the Australian economy.

Employment changes lives

For individuals with a disability, employment brings increased economic security, independence, a greater sense of self-worth, and engagement with the community. And this is, in a word, life-changing.

I’ve talked before about the impacts of long-term unemployment and these effects are only heightened for people with a disability. Mental health and depression are core issues that not only have a destructive impact at an individual and community level, but also increase the cost of welfare and support services.

Businesses can reap rewards

Employing people with a disability is a good thing for the business itself. Research shows that businesses employing a person with a disability typically find the employee highly motivated, less likely to take absences or be involved in work safety related incidents, and more like to stay with the business long-term.

When I talk to employers who have hired an employee with a disability, I often hear that the decision has had a positive impact on the company’s culture, and increased loyalty and commitment across the team. And this is backed up by research; employees in inclusive workplaces are 19 times more likely to experience job satisfaction than those in non-inclusive environments.

So why is Australia ranked so low in this area?

In my opinion, there are many misconceptions about hiring people with a disability, and this is one of the biggest barriers to employment for them. The most common misconception is that the experience will be costly and difficult.

Employers tend to be wary of the perceived need to make drastic changes to the workplace to accommodate their new worker, when in many cases the adjustments are slight, such as adding additional software to existing computers or providing larger monitor screens.

And there are government incentives to cover these costs. Employers can access subsidies of up to $10,000 per year through Australian Government programs such as Disability Employment Services.

A team member who is motivated, loyal and hard-working is a great thing, and coupled with the financial support available, employing a person with a disability makes sense from a business perspective.

The economy will thrive too

The cost of the National Disability Insurance Scheme (NDIS) is high, reaching around $22 billion annually. By placing people with a disability in paid employment, we are reducing the costs to the scheme, as the individual gains not only a level of economic independence, but increased self-worth, motivation and engagement – all of which can contribute to reducing associated health issues, such as depression.

In fact, Deloitte reported that increasing workforce participation amongst Australians living with a disability by just 10 per cent, could have an impact on Australia’s Gross Domestic Product (GDP) of up to $40 billion by 2021. And if we look at just one sector of this community, people with profound hearing loss, studies show that reduced employment is causing a loss to the Australian economy of an estimated $9.3 billion in 2017 alone.

Awareness is key

Part of the issue is that many businesses simply aren’t aware of the benefits of hiring someone with a disability, and in many cases, it isn’t even on their radar.

Disability employment rates in regional communities tend to be higher than those of cities, and in my opinion, this has a lot to do with community engagement. Regional businesses tend to have a much higher level of engagement in their local community and opportunities to hire people with a disability can often come from knowing the individual or family.

This level of connection isn’t always possible in cities, so raising awareness plays a key role. Stories in our media can often focus on the benefits to the individual employee, failing to highlight that many of the wins are also for the business.

But there are stories out there that showcase the business benefits such as that of Bourke’s Wholesale Fruit and Veg, who worked with VERTO to recruit John Crasti, a young man who broke his neck in an accident. The company experienced all the business benefits I have discussed here, and say that John’s work ethic is second to none.

If we can change the way we talk about employing Australians with a disability, to focus on the advantages for everyone involved, we can help more businesses see that hiring Australians with a disability is a sound business decision - and one that benefits us all.

Vocational training will fuel the workforce of the future

Vocational training will fuel the workforce of the future

By Ron Maxwell - CEO

With the rise of the digital economy, our job market is changing at a rapid pace and new industries are springing up in response. Vocational Education and Training (VET) has a key role to play in our emerging industries, and in future-proofing our existing ones.

While VET has long been associated with our traditional trades, and will continue to support and grow this sector, it is also evolving to meet the demands of a digital generation - both through the types of courses on offer, and the way they are delivered.

VET increasingly important

Recent studies have shown that 9 out 10 jobs of the future will require a VET qualification and VET is now servicing a range of emerging industries, helping them grow and find qualified employees. With youth unemployment on the rise, growing these new industries is key to the future of our economy.

A whole range of courses has been developed in the last ten years, across a weird and wonderful spectrum, keeping up with the pace of change. Take an industry such as brewing, once dominated by multinationals, the rise in popularity of craft beers has reshaped the industry. And VET has powered this change, qualifying craft brewers across the country.

VET is also powering change in some of our foundational industries too. Look at health and community services, for instance; once focused on technical skills, this industry has shifted to a people-centred approach, and VET courses have responded, playing a key role in enabling this change.

It’s not just the courses themselves that have changed, it’s the way they are delivered. VET courses have moved from primarily face to face, to using an interactive model, that combines classroom and digital learning with on-the-job training to upskill young Australians in a truly agile way.

Being skills-based, VET courses are closer to the ground, and typically more connected with our industries than their university counterparts. And it’s this ability to respond to market need, quickly and efficiently, that will see VET play an increasingly important role in the future of the Australian workforce.

Reskilling workers as robotics and Artificial Intelligence (AI) shape our future

Robotics and AI are shaping our future, in fact, 70% of young people are now entering job roles that will be radically affected by automation over the course of their career.

While there has been some scaremongering about job losses, the reality is that we will always need people in our industries – it’s just the requirements of the jobs that will change. And it’s not a bad thing – automation brings significant opportunity for the Australian economy, predicted to be worth as much as $2.2 trillion by 2030, and only if we reskill our workforce – not retrench them.

And that is where VET comes into its own. VET is uniquely positioned to quickly upskill existing workers to respond to these changing demands. You just have to look at our mining industry, for example, where technology is changing the face of many existing roles. Workers in this sector can’t fall back on their existing qualifications to work with increasingly advanced technologies, and mining companies are beginning to work with VET providers to develop modules that will allow them to retain experienced staff while also preparing for the future.

Future proofing the VET sector is key

To ensure VET can continue to service the growing demand for new courses and reskilling of experienced employees, it is important that the sector looks to the future. In response, the VET sector is experiencing an unprecedented period of change, that will hopefully see greater resourcing and an improved model for the future.

It is important that the State Governments support the positive momentum in this space, particularly by ensuring that the sector is adequately funded and that new courses are not held up in lengthy accreditation and approval processes.

If our governments can get on board with the resourcing required, our VET sector can lead Australia into a digital future – retaining and growing jobs, fending off skills shortages, and boosting our economy.

What our
clients say . . .

  • "Our local VERTO group of consultants have been in the business for many years now and have a very strong knowledge of the requirements of our apprentices and trainees. The team are always available to answer any questions that may arise, making their customer service excellent. It is with their commitment and dedication that we as a large company are able to achieve an above average completion rate for our apprentices and trainees."

    Mark Smith, Director - Masterfoods
  • "Our local VERTO group of consultants have been in the business for many years now and have a very strong knowledge of the requirements of our apprentices and trainees. The team are always available to answer any questions that may arise, making their customer service excellent. It is with their commitment and dedication that we as a large company are able to achieve an above average completion rate for our apprentices and trainees."

    Mark Smith, Director - Masterfoods

VERTO is proud to work with

  • 8
  • 11
  • 10
  • 14
  • 9
  • 1
  • 13
  • 12
  • 15
  • 7
  • 16
  • apprenticeships are Us
  • 4
  • 5
  • 3
  • 6
  • 2