Newcastle’s Kelly Reilly was yesterday presented with the prestigious 2020 VERTO Service Star (Corporate Services) award.

Ms Reilly upstaged a quality field of nominations from 45 VERTO sites across NSW, the ACT and Victoria to claim the award, recognition for the hard work she has demonstrated in the customer service space over the past 12 months.

Ms Reilly was one of 12 winners recognised during the virtual presentation, with Sydney’s Petra Hancock named the 2020 VERTO Employee of the Year.

“During these difficult COVID-19 times, Kelly has been a shining light for VERTO,” Chief Executive Officer, Ron Maxwell, said.

“Kelly leads VERTO’s Customer Service Team who are at the forefront of all enquires. Each day brings new challenges, however, Kelly is a polite and friendly professional who continues to produce outstanding results for the organisation.

“Kelly is well respected by he colleagues and peers and is a thoroughly deserving winner of the VERTO Service Star (Corporate Services) award.”

Full list of award winners:

  • Excellence in Cross Service Support – Pamela Hunter (Bathurst);
  • Excellence in Innovation – IT Team;
  • Excellence in Leadership – Jacinta Ryan (Wagga Wagga);
  • Excellence in Indigenous Outcomes – Mudgee/Kandos/Gulgong jobactive Team;
  • Excellence in Team Performance – Skills Checkpoint Team;
  • Service Star (Apprenticeship Services) – Terry Clark (Newcastle);
  • Service Star (Community Services) – Mary Croaker (Orange);
  • Service Star (Corporate Services) – Kelly Reilly (Newcastle);
  • Service Star (Employment Services) – Jessica Bennett (Lithgow);
  • Service Star (Training Services) – Rebecca Green (Newcastle);
  • Graham Draffin Scholarship – Diana Mudford (Newcastle);
  • Employee of the Year – Petra Hancock (Sydney).

There were also two staff recognised for outstanding dedication to VERTO with length of service trophies - Eugenie Wilde (10 years) and Sue Brown (20 years).