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SIR30216 Certificate III in Retail

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Received Job-related benefits from training:


Do you have a passion for fashion or just love to interact with customers? If you answered yes, then this is the qualification for you!

Occupational Outcomes

Possible positions include:

  • Retail Consultant
  • Sales Assistant
  • Senior Sales Assistant
  • Customer Service Assistant
  • Point-Of-Sale Operator

Entry Requirements

There are no entry requirements for this qualification.

Refer to any prerequisite requirements within Course Structure below.

Course Delivery

Our training options are flexible to meet the needs of every student. Training options include face to face, a combination of face to face and online, work based training or traineeships. Average course duration is between 9-12 months.

The Fine Print: 

This course requires completion of practical tasks which may either be conducted in the workplace or a simulated environment. Completion of practical tasks in the course require a black uniform and enclosed footwear.  

Course Structure

Select for a detailed list of core and elective units

The total number of units - 13

  • Core units - 8
  • Elective units - 5 

Core Units

Unit CodeUnit Title
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety

Elective Units

Unit CodeUnit Title
SIRXHWB001 Maintain personal health and wellbeing
CHCDIV001 Work with diverse people
SIRXIND003 Organise personal work requirements
BSBWOR202 Organise and complete daily work requirements
BSBCMM201 Communicate in the workplace

Elective units may vary. Please contact us for more information. 

Financial Information

This training is subsidised by the New South Wales Government. Eligibility criteria applies and concession fees are available for some students. Find out more at Smart and Skilled - Are You Eligible? Fee-for-service and personalised payment plan options are also available.

Interested in finding out more?

Additional information about the course can be found at:https://training.gov.au/Training/Details/SIR30216

Please contact our office on 1300 483 486 if you have any questions. We can discuss customisation of the course to suit your needs. Alternatively, you can email us with your enquiry.