Do you have a passion for fashion or just love to interact with customers? If you answered yes, then this is the qualification for you!
Occupational Outcomes
Possible positions include:
- Retail Consultant
- Sales Assistant
- Senior Sales Assistant
- Customer Service Assistant
- Point-Of-Sale Operator
Entry Requirements
There are no entry requirements for this qualification.
Refer to any prerequisite requirements within Course Structure below.
Course Delivery
Our training options are flexible to meet the needs of every student. Training options include face to face, a combination of face to face and online, work based training or traineeships. Average course duration is between 12-18 months.
Some assessments will require a practical component. Whilst this may exist in the classroom or in a simulated environment, work placement is strongly encouraged.
Course Structure
Select for a detailed list of core and elective units
The total number of units - 13
- Core units - 8
- Elective units - 5
Core Units
| Unit Code | Unit Title |
|---|---|
| SIRXCEG001 | Engage the customer |
| SIRXCEG002 | Assist with customer difficulties |
| SIRXCEG003 | Build customer relationships and loyalty |
| SIRXCOM002 | Work effectively in a team |
| SIRXIND001 | Work effectively in a service environment |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXSLS001 | Sell to the retail customer |
| SIRXWHS002 | Contribute to workplace health and safety |
Elective Units
| Unit Code | Unit Title |
|---|---|
| SIRRINV001 | Receive and handle retail stock |
| SIRRMER001 | Produce visual merchandise displays |
| SIRXCOM003 | Promote team cohesion |
| SIRXIND002 | Organise and maintain the store environment |
| SIRXIND003 | Organise personal work requirements |
Units may vary based on student requirements, unit availability or for online delivery
Click below to complete our enrolment form.
Online enrolment application
Smart and Skilled funding
This training is subsidised by the New South Wales Government. Eligibility criteria applies and concession fees are available for some students. Find out more at Smart and Skilled - Are You Eligible? Fee-for-service and personalised payment plan options are also available.
Additional Course Details
Additional information about the course can be found at:https://training.gov.au/Training/Details/SIR30216
Please contact our office on 1300 483 486 if you have any questions. We can discuss customisation of the course to suit your needs. Alternatively, you can
