Short course trainers
Deanna
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What inspired you to become a trainer?
When I was the licensee of our pub, we had some backpackers join us from England and Germany. So I thought I'd use the spare time wisely and enrolled in a Cert IV Training and Assessing course. After completing the course, VERTO approached me to commence training in RSA and RCG, which I did once a month. Ah, those were the days. Training all day and then heading back to the pub to pull beers all night! It was at this point that I realised how good of a fit training would be for me once we sold the pub because I really enjoy talking, and I have a lot of experience to offer others who want to join the hospitality industry.
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What's the most rewarding aspect of being a trainer?
I've always been a talker, and I like to think I've got a good sense of humour. So when I hear people laughing at my jokes, it's pretty rewarding. Although sometimes I wonder if they're laughing with me or at me! On a serious note, what truly fills me with satisfaction is witnessing students who were once disengaged suddenly come alive in class. To see them actively participate, engage in discussions, and accomplish things they never thought possible, that's what makes it all worthwhile.
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What unique approach do you bring to your training sessions?
I have a knack for remembering names and faces, making every student feel valued and at home in my sessions. Plus, I'm good at reading the room and injecting humour at the right moment to lighten the mood and get everyone engaged. As for role-playing, I've been told I play the role of an intoxicated person a little too convincingly, it certainly makes for memorable and entertaining exercises!
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Share a memorable success story of a student you've trained.
I recall a middle-aged gentleman who initially seemed disinterested in the class, evident from his body language and mannerisms. Sensing his reluctance, I made a concerted effort to engage with him, valuing his input and referencing his knowledge throughout the session. The following day, he arrived early, and full of confidence. Months later, I bumped into him at the drive-through bottle shop, and we were both so excited to see each other.
