Policies and procedures

To ensure VERTO adheres to National and State compliance requirements, VERTO has developed policies and procedures that demonstrate our commitment to providing high quality Vocational Education and Training to each individual student.

Our policies and procedures include (but are not limited to) the areas of:

  • Marketing and Recruitment
  • Enrolment Processes
  • Recognition of Prior Learning (RPL) and Credit Transfer Processes
  • Course Fees and Refund
  • Training and Assessment
  • Complaints and Appeals
  • Privacy Principles

An outline of the Refund Policy is located below.

Refund Policy

Once an enrolment is processed, refunds, transfers and/or withdrawals can only be arranged in the following circumstances:

  • A full refund is processed to either the student or third party when course cancellation is actioned by VERTO or in the instance where the student withdraws either verbally or in writing.
  • Withdrawal must occur by the student prior to course commencement. Course commencement in this instance refers to where a student has interacted and participated in the relevant Unit of Competency (UOC) in a manner that exceeds mere attendance or accessing training materials.
  • A pro rata cancellation fee totalling the charge of one Unit of Competency is charged when:
    • A student has been confirmed as having commenced the course by VERTO.
    • A student withdraws after course commencement either verbally or in writing.
    • A student fails to return to the course.
  • Should a student elect to withdraw from the course, evidence of refund is retained for each unit of competency where no participation in training has been undertaken at the time of cancellation of enrolment.
  • A statement of fees is provided to the relevant party, including all fees applied and any fees refunded, if applicable.
  • In the event where Credit Transfer or RPL is applicable and modification has been made to the student fee, a pro-rata refund is provided on the amended amount.
  • A ‘withdrawal with no penalty’ cut-off is determined by the pro-rated refund. The date is determined at the time of withdrawal.

Written requests for refund detailing extenuating circumstances for students withdrawing from courses will be considered at the discretion of VERTO. In the event of exceptional circumstances please contact us on 1300 4 VERTO to discuss your refund option.